SSAM

No more missed calls with SSAM		All the features you need for a complete service
SSAM is a unified messaging system designed to integrate and extend the functionality of your PBX. SSAM collects phone messages when you cannot answer to incoming calls, allows you to add a personal welcome message and forward messages to other voice mailboxes.		SSAM allows also the management of the Message Waiting Indicator (MWI) of your IP phones, to highlight the presence of messages not yet heard. Furthermore, MWI will be synchronized independently from the methods of consultation of your messages (web and phone).

Access to your messages from anywhere

SSAM allows to access and manage these messages from anywhere, at any time, regardless of access device or media type. SSAM delivers a personal Voice Mail with advanced functionalities of messages management and consultation, leaving users access their voice messages in different ways.

Voicemail access via phone

This is the standard feature that the user can find in all PBX. He/she can dial the voicemail pilot number from his/her phone and directly insert his/her PIN to manage voicemails from his/her ip phone. Or else, the user can dial from outside the company, insert his/her extension number and PIN and access his/her voicemails.

Voicemail access via web

The user can access to new voicemails and:

Listen through the Play button (or Save As with right mouse click on this button)
Save the voicemail to the Saved message box with the disk button
Delete the voicemail with the trash button

Voicemail access via e-mail

If the option "forward message to email" on the user web administration is checked, the user will receive every new message as an audio attachment to an email.

Product	Class	ServerType	Notes
SSAM	up to 4 channels	Class B Server
SSAM	up to 24 channels	Class C Server
SSAM	up to 48 channels	Class D Server
Blue's Enterprise 4, StoneFax,SSAM	up to 120 extensions	Class C Server
Blue's Enterprise 4, StoneFax,SSAM	up to 500 extensions	Class D Server
Blue's Enterprise 4, StoneFax,SSAM	up to 2500 extensions	Class D Server	In case of a higher number of users, project evaluation is required
Billy Blue's 4 for Cisco UC, StoneFax, IVR Manager, Speedy, StoneLock, SSAM, Queue Manager	up to 120 extensions	Class D Server
Billy Blue's 4 for Cisco UC, StoneFax, IVR Manager, Speedy, StoneLock, SSAM, Queue Manager	up to 500 extensions	Class D Server
Billy Blue's 4 for Cisco UC, StoneFax, IVR Manager, Speedy, StoneLock, SSAM, Queue Manager	up to 2500 extensions	Class D Server	Requires Microsoft Windows 2003 or 2008 Enterprise Editions. In case of a higher number of users, project evaluation is required

Server Type

Server type real or virtual *	CPU	RAM	Disk space	Operating system
PC-Server A Class	3 Ghz	1GB	12 GB**	Microsoft Windows XP, Vista, 7
Server B Class	3 Ghz	1GB	12 GB**	Microsoft Windows 2003, 2008 (32 bit)
Server C Class	3 Ghz dual-core	2GB	12 GB**	Microsoft Windows 2003, 2008 (32 bit)
Server D Class	2 Ghz quad-core	4GB	12 GB**	Microsoft Windows 2003, 2008 (32 bit)

*	Virtualization tested on VMware
**	StoneFax - 100 Kbytes for each fax to be archived in case this option is activated SSAM - average of 3 MBytes for each extension message Billy Blue’s 4 – 2,5 Gbs each million calls

Platforms listed in the following table have been verified for operating with the product. Imagicle solutions are based on technological stardards and therefore candidate to operate with many of the most used systems present on the market. Should your system not be listed, please contact our technical department to verify the interoperability.

Corporation	System	Release
CISCO	Unified Communication Manager	4.x, 5.x, 6.x, 7.x
CISCO	Unified Communication Manager Express	4.x, 7.x
CISCO	UC500	4.x, 7.x
Innovaphone

Document Name	DocType	Language
Stonevoice Application suite Version Hystory	Online documentation	ENG
Stonevoice Application Suite System guides	Online documentation	ENG

Support & Software Maintenance included

Every Imagicle product includes ImagicleCare Basic, software maintenance and best effort technical support service from a team of specialists ready to listen to you in 5 different languages (Italian, English, German, French and Spanish).

ImagicleCare Basic includes services granting a post-installation support for the first 12 or 36 months starting from the date of the first registration.

Period included	Product
12 months	all the Imagicle products excluded those listed below
36 months	Blue's Professional Blue's Hotel Pro Blue's One CTI TAPI Blue's Voice Memory

After this initial free period, you need to subscribe a support plan for a continuous maintenance and support of our product.
If you are longing for a more advanced support service, with predetermined and guaranteed response time and complete upgrades to the minor and major future software releases, you can subscribe to ImagicleCare Gold support & maintenance program. Learn more...

Support for all trial versions

Imagicle support is also granted during the 30 day evaluation period for every application and includes all ImagicleCare Basic services.

Warrant and support on hardware products

All Imagicle hardware products are covered by a 12 month warranty.

Hardware products include technical support service provided by the ImagicleCare Basic plan. In case of fault during the warranty period, immediately contact the technical support department. After the fault is determined, the device return can be authorised for repair or replacement that will be carried out free of charge except for shipping costs that will be charged to the client. Should a found fault not be covered by warranty, we shall notify the repair costs to the client, before repairing the device. This same procedures applies in case of expired warranty.

ImagicleCare Gold plan subscription does not modify above described warranty and support conditions covering hardware products.

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Document Name	Description	Language	Version	Trial
Application Suite Requirements full (300 Mb)	requirements installation	ALL	3.6.1 or higher
Application Suite Requirements small (require Internet Connection)	requirements installation	ALL	3.6.1 or higher
Cross Platform Application Suite	full installation	ITA	3.6.2	15 days
Cross Platform Application Suite	full installation	ENG	3.6.2	15 days
Cross Platform Application Suite	full installation	DEU	3.6.2	15 days
Cross Platform Application Suite	full installation	FRA	3.6.2	15 days
Cross Platform Application Suite	full installation	ESP	3.6.2	15 days
Stonevoice Application Suite	full installation for Cisco Call Manager	ITA	3.6.2	15 days
Stonevoice Application Suite	full installation for Cisco Call Manager Express	ITA	3.6.2	15 days
Stonevoice Application Suite	full installation for Cisco Call Manager	ENG	3.6.2	15 days
Stonevoice Application Suite	full installation for Cisco Call Manager Express	ENG	3.6.2	15 days
Stonevoice Application Suite	full installation for Cisco Call Manager	DEU	3.6.2	15 days
Stonevoice Application Suite	full installation for Cisco Call Manager Express	DEU	3.6.2	15 days
Stonevoice Application Suite	full installation for Cisco Call Manager	FRA	3.6.2	15 days
Stonevoice Application Suite	full installation for Cisco Call Manager Express	FRA	3.6.2	15 days
Stonevoice Application Suite	full installation for Cisco Call Manager	ESP	3.6.2	15 days
Stonevoice Application Suite	full installation for Cisco Call Manager Express	ESP	3.6.2	15 days