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The easiest way to integrate IVR features on your system
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All the behaviors you need, ready to use
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How long your customer wait an information? How many calls went through the wrong person?
Have you ever thought to use an auto-attendant system? Do you think it would be complicated and expensive?
Thanks to IVR Manager has never been so easy!
IVR Manager gives you the possibility to add to your system
all the auto-attendant features, such as welcome message or day-night message, which are not integrated in your system by default.
Customizable on your needs
Using the web interface is possible to define different call answer profiles, customizing audio prompt and telephone numbers where calls are redirected.
IVR Manager can also manage usual and unusual behavior, even on the base of the time or day of the week.
Thanks to this feature is possible to define a precise call flow based on your company schedule.
Gives its best in star network environments with several Cisco Voice Gateways
IVR Manager enhances your Cisco UCM features, especially in star network environments with several Voice Gateways.
Auto attendant features are handled in centralized way, where each call is routed according to the originating site (see scheme below).
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IVR Manager includes a collection of preset behaviors ready to manage the most of the common needs of a company:
- Basic Auto Attendant: answers calls presenting a prompt and it then tries to connect an operator
- Blast Call: answers incoming calls and makes groups of 3 phones ring together
- Direct Inward Dial: prompts a welcome message asking to digit the extension required or wait for operator
- Hunt Groups: tries to connect a list of operators
- Multiple selections: asks the caller to press 1 digit and the call is forwarded to a specific extension (maximum 2 levels of multiple selection)
- After-Hours standard: it prompts a night message and allows the caller to leave a message in the voicemail (if present)
- After Hours blast: Prompts a night message and makes specific groups of phones ring together
- Void: Needed for those behaviours where the call just needs to be connected as defined by dial peer
- Multilevel: Based on the key pressed it prompts the caller a message or makes an extension ring
- Auto route: Route calls to different extension based on calling number
- 0 dial option for voicemail: is an IVR script able to catch the call when redirected to a user's voicemail and prompts the caller to dial 0 to be connected to the operator or dial 1 to be connected to the user's voicemail
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Increase the efficiency of every company
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Grant an easy en professional service to your customer
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IVR Manager gives you the possibility to manage customer requests trough a vocal self service, addressing the calls in relation to customer needs giving at the same time customizable vocal messages or information.
IVR Manager can be used in different scenarios and is suitable for: customer care, help desk, shipment or PO tracking, administration information.
Cheap & easy to use
Fully integrated in the Stonevoice Application Suite, IVR Manager allows you an easy management and customization with no particular hardware requirement.
IVR Manager is the ideal solution for your system to implement a professional autoattendant at low cost.
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The implementation of an IVR service higher the quality in the customer’s every day contact with your company.
IVR Manager helps you to:
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reduce customer waiting time
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give automatically the easiest answer or FAQ
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provide information in the easiest way
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higher the Customer Care quality level
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manage in the best way your contact center resources
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Virtualization tested on VMware |
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StoneFax - 100 KB for each fax to be archived in case this option is activated
SSAM - average of 3 MB for each extension message
Billy Blue’s 4/Blue's Enterprise 4 – 2,5 GB each million calls
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As of 2011.6 all the imagicle applications support 64 bit MS Windows Server OS.
If you are planning to use TAPI based applications (as Blues' Attendant), please verify your PBX TAPI driver does support 64 bit OS. If not supported we recommend to use a 32 bit OS or check with our sales team how implementing your solution as some workarounds are available.
Ex: Cisco UCM does NOT support 64 bit TAPI driver until version 8.5. |
Platforms listed in the following table have been verified for operating with the product. Imagicle solutions are based on technological stardards and therefore candidate to operate with many of the most used systems present on the market. Should your system not be listed, please contact our technical department to verify the interoperability.
Support & Software Maintenance included
Every Imagicle product includes ImagicleCare Basic, software maintenance and best effort technical support service from a team of specialists ready to listen to you in 5 different languages (Italian, English, German, French and Spanish).
ImagicleCare Basic includes services granting a post-installation support for the first 12 or 36 months starting from the date of the first registration.
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Period included
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Product
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12 months
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all the Imagicle products excluded those listed below
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36 months
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Blue's Professional
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Blue's Hotel Pro
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Blue's One CTI TAPI
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Blue's Voice Memory
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After this initial free period, you need to subscribe a support plan for a continuous maintenance and support of our product.
If you are longing for a more advanced support service, with predetermined and guaranteed response time and complete upgrades to the minor and major future software releases, you can subscribe to ImagicleCare Gold support & maintenance program. Learn more...
Support for all trial versions
Imagicle support is also granted during the 30 day evaluation period for every application and includes all ImagicleCare Basic services.
Warrant and support on hardware products
All Imagicle hardware products are covered by a 12 month warranty.
Hardware products include technical support service provided by the ImagicleCare Basic plan. In case of fault during the warranty period, immediately contact the technical support department. After the fault is determined, the device return can be authorised for repair or replacement that will be carried out free of charge except for shipping costs that will be charged to the client. Should a found fault not be covered by warranty, we shall notify the repair costs to the client, before repairing the device. This same procedures applies in case of expired warranty.
ImagicleCare Gold plan subscription does not modify above described warranty and support conditions covering hardware products.
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Choose a software from the list below
In the following tables you find all the items you may need: Standard Products, Product Bundles, Optional modules, Expansions and Upgrades.
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Click here to enter your password or here to apply to became an Imagicle Partner.
You may consider to buy a special Product Bundle instead of a Standard Product to obtain a better solution at a dramatically convenient price.
You require an Expansion license in order to extend your standard license for example up to the number of extensions monitored with your accounting and billing software, or to expand the number of channels for you IP Fax server.
You require an Upgrade license in order to upgrade to the new version of your product. If your product is covered by an Imagicle Care Gold Plan the upgrades are free of charge for you.
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