IVR Manager

The easiest way to integrate IVR features on your system		Increase the efficiency of every company
How long your customer wait an information? How many calls went through the wrong person? Have you ever thought to use an auto-attendant system? Do you think it would be complicated and expensive? Thanks to IVR Manager has never been so easy! IVR Manager gives you the possibility to add to your system all the auto-attendant features, such as welcome message or day-night message, which are not integrated in your system by default.		IVR Manager gives you the possibility to manage customer requests trough a vocal self service, addressing the calls in relation to customer needs giving at the same time customizable vocal messages or information. IVR Manager can be used in different scenarios and is suitable for: customer care, help desk, shipment or PO tracking, administration information.

Grant an easy en professional service to your customer

Cheap & easy to use

The implementation of an IVR service higher the quality in the customer’s every day contact with your company.

IVR Manager helps you to:

reduce customer waiting time
give automatically the easiest answer or FAQ
provide information in the easiest way
higher the Customer Care quality level
manage in the best way your contact center resources

Fully integrated in the Stonevoice Application Suite, IVR Manager allows you an easy management and customization with no particular hardware requirement.

IVR Manager is the ideal solution for your system to implement a professional autoattendant at low cost.

Customizable on your needs		All the behaviors you need, ready to use
Using the web interface is possible to define different call answer profiles, customizing audio prompt and telephone numbers where calls are redirected. IVR Manager can also manage usual and unusual behavior, even on the base of the time or day of the week. Thanks to this feature is possible to define a precise call flow based on your company schedule.		IVR Manager includes a collection of preset behaviors ready to manage the most of the common needs of a company: Basic Auto Attendant: answers calls presenting a prompt and it then tries to connect an operator Blast Call: answers incoming calls and makes groups of 3 phones ring together Direct Inward Dial: prompts a welcome message asking to digit the extension required or wait for operator Hunt Groups: tries to connect a list of operators Multiple selections: asks the caller to press 1 digit and the call is forwarded to a specific extension After-Hours standard: it prompts a night message and allows the caller to leave a message in the voicemail (if present) After Hours blast: Prompts a night message and makes specific groups of phones ring together Void: Needed for those behaviours where the call just needs to be connected as defined by dial peer Multilevel: Based on the key pressed it prompts the caller a message or makes an extension ring Auto route: Route calls to different extension based on calling number 0 dial option for voicemail: is an IVR script able to catch the call when redirected to a user's voicemail and prompts the caller to dial 0 to be connected to the operator or dial 1 to be connected to the user's voicemail

Product	Class	ServerType	Notes
IVR Manager	up to 2500 gateways	Class B Server
Billy Blue's 4 for Cisco UC, StoneFax, IVR Manager	up to 120 extensions	Class C Server
Billy Blue's 4 for Cisco UC, StoneFax, IVR Manager	up to 500 extensions	Class C Server
Billy Blue's 4 for Cisco UC, StoneFax, IVR Manager	up to 2500 extensions	Class D Server	Requires Microsoft Windows 2003 or 2008 Enterprise Editions. In case of a higher number of users, project evaluation is required
Billy Blue's 4 for Cisco UC, StoneFax, IVR Manager, Speedy, StoneLock	up to 120 extensions	Class C Server
Billy Blue's 4 for Cisco UC, StoneFax, IVR Manager, Speedy, StoneLock	up to 500 extensions	Class D Server
Billy Blue's 4 for Cisco UC, StoneFax, IVR Manager, Speedy, StoneLock	up to 2500 extensions	Class D Server	Requires Microsoft Windows 2003 or 2008 Enterprise Editions. In case of a higher number of users, project evaluation is required
Billy Blue's 4 for Cisco UC, StoneFax, IVR Manager, Speedy, StoneLock, SSAM, Queue Manager	up to 120 extensions	Class D Server
Billy Blue's 4 for Cisco UC, StoneFax, IVR Manager, Speedy, StoneLock, SSAM, Queue Manager	up to 500 extensions	Class D Server
Billy Blue's 4 for Cisco UC, StoneFax, IVR Manager, Speedy, StoneLock, SSAM, Queue Manager	up to 2500 extensions	Class D Server	Requires Microsoft Windows 2003 or 2008 Enterprise Editions. In case of a higher number of users, project evaluation is required

Server Type

Server type real or virtual *	CPU	RAM	Disk space	Operating system
PC-Server A Class	3 Ghz	1GB	12 GB**	Microsoft Windows XP, Vista, 7
Server B Class	3 Ghz	1GB	12 GB**	Microsoft Windows 2003, 2008 (32 bit)
Server C Class	3 Ghz dual-core	2GB	12 GB**	Microsoft Windows 2003, 2008 (32 bit)
Server D Class	2 Ghz quad-core	4GB	12 GB**	Microsoft Windows 2003, 2008 (32 bit)

*	Virtualization tested on VMware
**	StoneFax - 100 Kbytes for each fax to be archived in case this option is activated SSAM - average of 3 MBytes for each extension message Billy Blue’s 4 – 2,5 Gbs each million calls

Platforms listed in the following table have been verified for operating with the product. Imagicle solutions are based on technological stardards and therefore candidate to operate with many of the most used systems present on the market. Should your system not be listed, please contact our technical department to verify the interoperability.

Corporation	System	Release	Certifications
CISCO	Unified Communication Manager	4.x, 5.x, 6.x, 7.x, 8.x	Cisco Compatible
CISCO	Unified Communication Manager Express	4.x, 7.x, 8.x	Cisco Compatible
CISCO	UC500	4.x, 7.x, 8.x	Cisco Compatible

Document Name	DocType	Language
IVR Manager	Brochure	ITA
IVR Manager	Brochure	ENG
Stonevoice Application suite Version Hystory	Online documentation	ENG
Stonevoice Application Suite System guides	Online documentation	ENG

Support & Software Maintenance included

Every Imagicle product includes ImagicleCare Basic, software maintenance and best effort technical support service from a team of specialists ready to listen to you in 5 different languages (Italian, English, German, French and Spanish).

ImagicleCare Basic includes services granting a post-installation support for the first 12 or 36 months starting from the date of the first registration.

Period included	Product
12 months	all the Imagicle products excluded those listed below
36 months	Blue's Professional Blue's Hotel Pro Blue's One CTI TAPI Blue's Voice Memory

After this initial free period, you need to subscribe a support plan for a continuous maintenance and support of our product.
If you are longing for a more advanced support service, with predetermined and guaranteed response time and complete upgrades to the minor and major future software releases, you can subscribe to ImagicleCare Gold support & maintenance program. Learn more...

Support for all trial versions

Imagicle support is also granted during the 30 day evaluation period for every application and includes all ImagicleCare Basic services.

Warrant and support on hardware products

All Imagicle hardware products are covered by a 12 month warranty.

Hardware products include technical support service provided by the ImagicleCare Basic plan. In case of fault during the warranty period, immediately contact the technical support department. After the fault is determined, the device return can be authorised for repair or replacement that will be carried out free of charge except for shipping costs that will be charged to the client. Should a found fault not be covered by warranty, we shall notify the repair costs to the client, before repairing the device. This same procedures applies in case of expired warranty.

ImagicleCare Gold plan subscription does not modify above described warranty and support conditions covering hardware products.

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Document Name	Description	Language	Version	Trial
Application Suite Requirements full (300 Mb)	requirements installation	ALL	3.6.1 or higher
Application Suite Requirements small (require Internet Connection)	requirements installation	ALL	3.6.1 or higher
Stonevoice Application Suite	full installation for Cisco Call Manager	ITA	3.6.2	15 days
Stonevoice Application Suite	full installation for Cisco Call Manager Express	ITA	3.6.2	15 days
Stonevoice Application Suite	full installation for Cisco Call Manager	ENG	3.6.2	15 days
Stonevoice Application Suite	full installation for Cisco Call Manager Express	ENG	3.6.2	15 days
Stonevoice Application Suite	full installation for Cisco Call Manager	DEU	3.6.2	15 days
Stonevoice Application Suite	full installation for Cisco Call Manager Express	DEU	3.6.2	15 days
Stonevoice Application Suite	full installation for Cisco Call Manager	FRA	3.6.2	15 days
Stonevoice Application Suite	full installation for Cisco Call Manager Express	FRA	3.6.2	15 days
Stonevoice Application Suite	full installation for Cisco Call Manager	ESP	3.6.2	15 days
Stonevoice Application Suite	full installation for Cisco Call Manager Express	ESP	3.6.2	15 days