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Customer call handling made easy and effective
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The operator’s job has never been this easy
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Blue’s Attendant Enterprise is the operator console software solution that simplifies and improves inbound telephone traffic handling of your business.
Blue’s Attendant Enterprise will dramatically improve your customer service level.
- professional and effective call handling
- no missed call
- reduced waiting queue and call park time
- advanced queue management
- high reliability
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Blue’s Attendant Enterprise simplifies the job for all your company telephone operators. Managing incoming calls has never been so easy: you will see the name of the caller treated accordingly to VIP status, check the status of your colleagues at a glance and park or even transfer the call directly to a busy extension (camp-on).
Purchase of expensive telephones and panels is not required, thus dramatically allowing you to saving on operator terminal consoles. Furthermore, as the Product is licensed by concurrent users, you can purchase a single license for workspaces shared by several operators.
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Full-featured and effective control of your operator console
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Perfectly integrated with Speedy Enterprise
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Blue’s Attendant Enterprise controls and handles one or more primary or secondary lines of the associated telephone.
Just a few of the many features:
• call dial, hang up and answer
• call hold and restore
• call blind transfer
• consultation, transfer or restore
• conference
• pbx standard call park
• SmartPark feature (Camp On)
• Speed dial
• Call history manager
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Blue’s Attendant Enterprise is integrated with Speedy Enterprise Imagicle phonebooks, thus offering a performing search in a single and centralized database.
Contact search, via a single search field in ‘Google’ mode, inherits visibility rights in terms of personal and public phonebooks and provides an easy search among your Company extension list.
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Telephone status and presence monitoring
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Available in Professional version also for partially sighted and blind operators
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Blue’s Attendant Enterprise not only includes a presence engine querying several sources and displays the ‘status indications’ of your Company users, but also provides operators with the telephone status of extensions and, optionally:
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presence status managed by external Presence Servers
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Skype users presence status
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Presence status provided by other Company systems (such as calendars)
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Blue’s Attendant is also available in Professional version, affordable and suitable for those operators who are not interacting with multiple queue environments.
Blue’s Attendant Professional guarantees accessibility for partially sighted and blind operators ( certified by the institute for blind people F. Cavazza).
Strongly disabled personnel can use this software in combination with on or more auxiliary PC interaction tools, especially Zoom Magnifier, Braille Display and voice synthesizer.
Blue’s Attendant Professional can be used in combination with Blue’s Attendant Enterprise in mixed mode, in order to satisfy different requirements of different operator profiles.
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Advanced queue and statistic management thanks to Queue Manager
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The perfect integration with Queue Manager Enterprise, our ACD software that allows you to easily handle multiple queues, makes of Blue’s Attendant Enterprise a full-featured operator console solution, offering queue management feature and advanced statistics, also allowing the operator to log on to a specific queue and restore a call automatically or selectively.
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Characteristics
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Blue's Attendant Professional
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Blues' Attendant Enterprise
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Client/Server architecture
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yes
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yes
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Phone and park features
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yes
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yes
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Pop-up notifications (CRM-ERP card access)
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yes
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yes
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Server side centralized phonebook (with Speedy Enterprise)
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yes
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yes
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Additional phonebook an added
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yes
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yes
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Customizable favourite list
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yes
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yes
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LED field (BLF) for extension
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yes
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yes
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Automatic update
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yes
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yes
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Customisable and portable profile via login
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yes
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yes
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Partially sighted and blind operator support
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yes
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yes
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Multiple line support
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yes
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yes
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On demand call recording support
(with VoiceMemory or SSAM)
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yes
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yes
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Login /logout on all queues (with Queue manager Ent.)
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yes
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yes
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Login /logout on specific queues (with Queue manager Ent.)
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-
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yes
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VIP or queued call list (with Queue manager Ent.)
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-
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yes
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Smart Park extension park - Camp On
(with Queue Manager Ent.)
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-
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yes
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Call notes and notifications
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-
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yes
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External server presence integration
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-
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yes
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Hot redundancy supported (high reliability)
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-
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yes
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Concurrent user license
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yes
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yes
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5 languages: ITA, ENG, FRA, DEU, ESP
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yes
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yes
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Blue’s Attendant Enteprise is a Client-Server solution.
The client installs on the user PC.
The PC minimum requirements are as follows:
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Pentium 4 Processor - 2.5 Ghz or higher
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1 GB RAM
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10/100 Mbps Ethernet port
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250 Mb free disk space
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Supported operating systems: Windows XP, Windows Vista, Windows 7
For your Server minimum requirements, please see hereunder chart.
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Virtualization tested on VMware |
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StoneFax - 100 KB for each fax to be archived in case this option is activated
SSAM - average of 3 MB for each extension message
Billy Blue’s 4/Blue's Enterprise 4 – 2,5 GB each million calls
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As of 2011.6 all the imagicle applications support 64 bit MS Windows Server OS.
If you are planning to use TAPI based applications (as Blues' Attendant), please verify your PBX TAPI driver does support 64 bit OS. If not supported we recommend to use a 32 bit OS or check with our sales team how implementing your solution as some workarounds are available.
Ex: Cisco UCM does NOT support 64 bit TAPI driver until version 8.5. |
Platforms listed in the following table have been verified for operating with the product. Imagicle solutions are based on technological stardards and therefore candidate to operate with many of the most used systems present on the market. Should your system not be listed, please contact our technical department to verify the interoperability.
In order to proceed to download you have to login with your account.
If you have not an account press Register button to get a new one.
Choose a software from the list below
Note: Blue’s Attendant Enterprise, Blue's Attendant Professional and Blue's One CTI Enterprise are a Client-Server solution.
Download the package Blue's One CTI Enterprise and Blue’s Attendant client to install on the clients and the Stonevoice Application Suite 2011 for the selected telephony platform to install on the server.
Support & Software Maintenance included
Every Imagicle product includes ImagicleCare Basic, software maintenance and best effort technical support service from a team of specialists ready to listen to you in 5 different languages (Italian, English, German, French and Spanish).
ImagicleCare Basic includes services granting a post-installation support for the first 12 or 36 months starting from the date of the first registration.
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Period included
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Product
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12 months
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all the Imagicle products excluded those listed below
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36 months
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Blue's Professional
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Blue's Hotel Pro
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Blue's One CTI TAPI
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Blue's Voice Memory
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After this initial free period, you need to subscribe a support plan for a continuous maintenance and support of our product.
If you are longing for a more advanced support service, with predetermined and guaranteed response time and complete upgrades to the minor and major future software releases, you can subscribe to ImagicleCare Gold support & maintenance program. Learn more...
Support for all trial versions
Imagicle support is also granted during the 30 day evaluation period for every application and includes all ImagicleCare Basic services.
Warrant and support on hardware products
All Imagicle hardware products are covered by a 12 month warranty.
Hardware products include technical support service provided by the ImagicleCare Basic plan. In case of fault during the warranty period, immediately contact the technical support department. After the fault is determined, the device return can be authorised for repair or replacement that will be carried out free of charge except for shipping costs that will be charged to the client. Should a found fault not be covered by warranty, we shall notify the repair costs to the client, before repairing the device. This same procedures applies in case of expired warranty.
ImagicleCare Gold plan subscription does not modify above described warranty and support conditions covering hardware products.
In the following tables you find all the items you may need: Standard Products, Product Bundles, Optional modules, Expansions and Upgrades.
In order to see the prices you need to be a registered reseller, distributor or Imagicle Partner.
Click here to enter your password or here to apply to became an Imagicle Partner.
You may consider to buy a special Product Bundle instead of a Standard Product to obtain a better solution at a dramatically convenient price.
You require an Expansion license in order to extend your standard license for example up to the number of extensions monitored with your accounting and billing software, or to expand the number of channels for you IP Fax server.
You require an Upgrade license in order to upgrade to the new version of your product. If your product is covered by an Imagicle Care Gold Plan the upgrades are free of charge for you.
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